okwwe Privacy Policy

okwwe ("we", "our", or "the company") operates a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information when you visit or use our website okwwe.cam.

By using our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

We collect various types of information to provide and improve our services. A detailed description of the information collected is given below:

1.1 Personally Identifiable Information

During registration or account verification, we may collect:

• Full name and date of birth
• Email address
• National ID (NID) or passport number — for identity verification
• Residential address
• Mobile number (for payment verification)

1.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket mobile banking number
• Transaction history and amounts
• Deposit and withdrawal records

We do not store your complete payment information directly — only the necessary portion is retained in encrypted form after verification.

1.3 Technical and Usage Information

When you visit our site, the following may be collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Referral URL and search keywords
• Cookie and local storage data
• Gaming activity logs

The information collected is used for the following purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳800)
• Providing bonuses and promotions
• Managing VIP membership (three tiers: Bronze, Silver, Gold)
• Providing customer support

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Complying with anti-money laundering (AML) regulations
• Monitoring suspicious transactions
• Identity verification (KYC)

2.3 Service Improvement

• Improving site performance and user experience
• Introducing new games and features
• Identifying and resolving technical issues

2.4 Communication and Marketing

• Sending important notifications related to your account
• Sharing promotional offers and bonus information (based on consent)
• Providing information on responsible gaming

okwwe never sells your personal information to third parties. Information may be shared in the limited circumstances described below:

3.1 Service Partners

Only the necessary information is shared when working with trusted third parties for payment processing, identity verification, and technology services. These partners are required to comply with our privacy standards.

3.2 Legal Obligations

Information may be disclosed to fulfill valid requests from law enforcement agencies, court orders, or regulatory requirements. In such cases, we provide only the minimum information required by law.

3.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred as part of the assets. In such situations, we will notify you in advance.

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

4.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Help collect site usage statistics, which help us improve our services.
• Security Cookies: Used to detect and prevent fraud.

4.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some important features of the site to stop working properly.

okwwe applies industry-standard security measures to keep your personal information safe. Our security infrastructure is regularly reviewed and updated.

5.1 Technical Security

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted Storage: Stored sensitive information is secured with strong encryption.
• Two-Factor Authentication: An additional security layer can be activated when logging into your account.
• Regular Security Testing: Regular audits are conducted to identify system vulnerabilities.

5.2 Organizational Security

• Only authorized personnel have access to personal information.
• Staff receive regular training on data privacy.
• A rapid response plan is in place for data breach incidents.

We retain your information only for as long as it is necessary or legally required.

6.1 Active Accounts

While your account is active, information necessary for service delivery is retained.

6.2 After Account Closure

Even after an account is closed or deleted, certain information may be retained for the following reasons:

• Fulfilling legal obligations (such as maintaining transaction records in compliance with anti-money laundering laws)
• Dispute resolution and fraud prevention
• Meeting regulatory requirements

Once the applicable legal retention period has ended, information is securely deleted or anonymized.

You have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. Upon applying through support chat, we will provide the information after proper verification.

7.2 Right to Correction

If there is any error in your personal information, you may request a correction. The information will be updated after proper verification.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for legal or regulatory reasons.

7.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. Contact us via live chat or send an email to [email protected].

okwwe strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

We verify age during the registration process. If it comes to our attention that information from a minor has been collected for any reason, we will immediately close the relevant account and delete the information.

As part of our services, we use certain third-party services — such as payment gateways (bKash, Nagad, Rocket) and game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others). These services have their own privacy policies.

We are not responsible for the data collection or usage practices of these third parties. However, all companies partnered with us are encouraged to maintain appropriate data protection standards.

okwwe may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• A notice will be displayed at the top of the website.
• A notice will be sent by email to registered users.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use our services after the changes, you will be considered to have agreed to the updated Policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

11.1 Contact Methods

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

11.2 Response Time

For privacy-related requests, we try to respond as quickly as possible. For urgent matters, contacting us directly via live chat will get you the fastest assistance.

This privacy policy was last reviewed and updated in January 2026. Previous versions can be requested through the support chat.